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To gain a competitive edge in today’s fiercely competitive market, Insurance companies must particularly focus on improving their cost effectiveness, risk management, and agent and client satisfaction. As more and more customers connect through multiple channels, it becomes important for these companies to build streamlined, flexible and agile processes to optimize operations across the life cycle of policy to achieve superior customer experience. Dark Horse can help your firm strategically leverage best available BPM solution for insurance to achieve business transformation while facilitating greater collaboration between IT and business goals.
Business in Insurance companies is sourced through varied channels such as tied channels (Agents & Branches), Banks, Financial services companies, and brokers. Our solution helps Insurance companies to manage complex processes related to on-boarding of new agents, management of bonuses and incentives, Hierarchy management, performance tracking etc.
Insurance is a highly regulated market and hence compliance with prescribed norms is mandatory right from quotation generation stage itself. Our quotation engine incorporates required rules whilst retaining the flexibility to generate best possible quotations thus positively impacting new business generation.
Our New Business solution enables seamless integration with underlying systems, external entities and vendors / partners, while simultaneously ensuring speedy data entry and error-free quality check. The result is improved TAT/compliance and, hence, better customer experience.
Underwriting is a critical core process for every insurance company. Our Underwriting solution speeds up cycle time by optimizing process end-to-end with robust yet flexible work flow. This leads to reduction in leakages, manpower cost and improves productivity thereby resulting in greater profitability.
Claims is one of the most critical and visible client experiences and thus effective claims management is of key significance to the insurers. Our Claim management solution provides an effective way to process claims and manage risks thereby improving the claims settlement ratio and overall claims processing time.
Customers demand multiple modes for raising service request including the Self-Help portals. Our Service management solutions can manage service requests effectively with built-in notification enabled via e-mail and SMS. The service requests of non-financial as well as financial nature can be smoothly managed.