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Technology has empowered customers like never before by bringing all the product information at their fingertips. Not only has it enabled them to research and compare different products online, but has also given easy access to multiple channels and modes of payment for shopping. Moreover, the customers can easily share their feedbacks and opinions about products and services with million others over social media networking sites. This new-age digitally aware customer have led to a new shift in the shopping behavior and has thus made it imperative for retail chains to become customer centric in a true sense, while simultaneously improving their operational efficiency and availability. Dark Horse can help your retail organization leverage BPM to effectively connect with consumers, deliver on your brand promise and drive profitable growth.
Our solution enables business users to manage the article lifecycle by integrated business processes which provide single platform to create/modify all article related information like article type, price, store linkage, vendor information etc.
Vendor Lifecycle Management process allows retailers to reduce the tremendous effort spent in managing vendor relationships, removing manual steps in the business process, while streamlining approval cycles and document management.
Pricing/benchmarking tool is a sophisticated tool which enables retail organizations employees to work collaboratively to finalize the competitive selling price for a product or service.